Support

01Contact us

Email support@surfcastapp.com with any question, problem or suggestion. We read every message and reply as soon as we can.

To help us sort it out faster, please include:

• Your iPhone or iPad model and iOS version.
• The Surfcast app version.
• The spot and forecast model you were looking at, if it's about a forecast.
• What you expected to happen and what happened instead.
• A screenshot, if it helps show the problem.

Email support

02Subscriptions

Surfcast Pro is billed by Apple and managed in your Apple Account, not inside the app.

• Manage or cancel: iPhone Settings → your name → Subscriptions, or open apps.apple.com/account/subscriptions.
• After cancelling: renewals stop, and Pro stays active until the end of the current billing period.

Restoring purchases: if Pro doesn't show up — for example on a new iPhone or after reinstalling — tap Restore Purchases in the app while signed in with the same Apple Account you subscribed with.

03Refunds

Apple charges for Surfcast Pro, so refunds are handled by Apple: request one at reportaproblem.apple.com. We can't issue refunds ourselves, but if something went wrong, email us and we'll help however we can.

04Common issues

• Forecast won't load: Surfcast needs an internet connection to fetch forecasts. Check your connection, then pull to refresh or reopen the spot.
• No nearby spots or map won't center: allow location access in iOS Settings → Surfcast → Location, set to "While Using the App".
• Models disagree: that's expected. ECMWF, GFS, MFWAM and DWD are independent models; when they agree the forecast is more confident, when they differ, treat it as uncertain.
• Widget not updating: iOS limits how often widgets refresh. Opening the app usually helps; if not, remove the widget and add it again.
• Wrong units or time format: change them in Surfcast → Settings.
• Pro features locked after subscribing: use Restore Purchases (see Subscriptions).